What is the cost of shipping and why?
Within the continental United States, standard flat rate shipping is $199. You’ll receive your tracking number as soon as your order ships. We'll also call you before delivery to set up the appointment.
As a small business, Americana does not have access to the bulk shipping rates that much larger corporations do. In order to offer “free shipping” to the customer, many companies build the cost of shipping into their product prices.
We have considered this as well, but rather than raise prices on our products to offer “free shipping,” we choose to leave the shipping charges transparent.
Please know that the entire shipping industry is still facing unprecedented challenges and delays, causing a worldwide slowdown in deliveries.Unfortunately, these delays are out of our control. We continuously monitor this situation and update delivery estimates accordingly.
We will deliver your table to anywhere in the continental USA (excluding Alaska and Hawai).
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order, we automatically check our warehouses to confirm that your product is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment (usually within 5-7 business days), we will process the charges and submit the order for shipment.
Order Tracking:
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
We make every effort to ensure that you receive your order within the time frame given to you from us. We have no control over your shipment once it has left the warehouse and unfortunately from time to time, shipments may be delayed or misplaced in transit. In this case, we will make every effort to get your order to you as soon as possible.
Where we deliver:
We ship to the contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, or US Military Basis at this time. As of the moment, we do not deliver to PO or APO/FPO boxes.
Delivery overseas:
We do not ship overseas. However, we can ship to a warehouse based in the US from where you can personally arrange shipment to anywhere in the world.
Damages:
First of all, we can assure you that damages almost never occur, and in 99% of cases the items arrive in perfect condition.
In the rare event that the item is damaged, proceed as follows:
If the item(s) is damaged it must be signed for as "Damaged" upon delivery otherwise, it is not eligible for refund or exchange. Inspect all packages immediately in the presence of the delivery person.
Do not sign delivery receipt until all packages have been inspected. In the event that damage has occurred, physically write "damaged" on the bill of lading and have the delivery person sign it as verification. Retain all boxes and other packaging material as package may be subject to inspection by the carrier.
If it is badly damaged, refuse to accept the item.
Also, please take pictures of the damaged product and email us at info@pokertablesamericana.com within 24 hours to file a claim request. It is very important that you follow up with this procedure, as we otherwise have to deny the damage claim.
