Have some questions? Why not take a look at some of the most frequently asked questions below to see if we have your answer.
How will you confirm my order?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within a few business days), we will process the charges and submit the order for shipment.
I ordered a table with chairs from you, but now the table is only in stock and the chairs come back in stock in 1 month. Can you ship the table now and the chairs later, when they are back in stock?
Yes, we can arrange that for you, but we will have to charge shipping for either shipping the chairs or the table.
Do you also sell single chairs?
We can sell you single chairs, however, shipping charges will get applied.
When will I know, that the product is shipped out?
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at email@example.com.
We are always happy to help.
Can I also order a liftgate so that I do not need to take the table down from the truck myself?
Yes, sure you can order a liftgate at checkout for an extra charge.
I would like the table to be brought inside. Is that possible?
Yes, we can arrange that for you in certain areas, but not in all.
I don't want to bother with unloading and unpacking and assembling the table. What do you suggest?
We offer White-Glove delivery, which includes all that.
What happens if my table arrives damaged?
Please inspect the packaging of your item(s) when they arrive very careful if you notice any damage you should make note of it when signing for delivery. Also, make note of any damage which can occur concealed (meaning not visible from outside).
If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
What happens if I want to cancel the order shortly after placing it?
All orders canceled after 48 hours are subject to a 16% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. If the return product is damaged, the customer is responsible for the damage, and the credit is reduced accordingly. We will not refund until after the manufacturer issued a refund.
What happens, if my table shows defects due to poor manufacturing?
If it occurs within the timeframe of warranty being guaranteed by the manufacturer, we will send a replacment piece to you at no extra cost. Each individual manufacturer's warranty policy applies. Americana LLC will not compensate in any form the customer if the product fails to meet expectation, and the manufacturer's warranty policy is fully responsible for the compensation.
What happens if I want to return the item?
Unfortunately, most of our manufacturers do not allow returns. Once an item has reached its destination, there are no opportunities to returns for most of our brands. Please refer to the product page or the manufacturer's page to find out if a manufacturer allows returns.
Why do you need my phone number?
It is necessary so that the carrier can reach you via the phone number, which was given during check out.
If the carrier - even after several attempts - is not able to reach you, the product will be sent back to its origin. In that case you, the customer will have to pay for all the shipping costs and any additional occurring charges, which are connected to this event.
I want to order to Canada.
We do not currently ship to Canada.