As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment (usually within 5 business days), we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card, it usually will ship within five business days from the date of your order.
However, the premium and made to order poker tables will usually ship within 14 business days. In certain cases, it may take longer as the product has to be manufactured, or assembled.
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org.
We make every effort to ensure that you receive your order within the time frame given to you from us. We have no control over your shipment once it has left the warehouse and unfortunately from time to time, shipments may be delayed or misplaced in transit. In this case, we will make every effort to get your order to you as soon as possible
White Glove Delivery
A 2-man team will bring your item inside your home and set-up the item for you. Transit time for White Glove delivery is typically 7-10 days.
The carrier will deliver during business hours, from Monday thru Friday. You will receive a call to schedule an appointment, giving you a 4-hour window. Incurred charges are given for missed schedules.
Assembly Service: The carrier will offer light set-up (e.g. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other) limited to 30 minutes. Electrical, plumbing and component hookup services are not included.
Packaging: The carrier will remove and dispose of all packaging. Be sure to check the package(s) at the time of delivery. For any damages, please refer to our returns page.
Where we deliver:
We ship to the contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, or US Military Basis at this time. As of the moment, we do not deliver to PO or APO/FPO boxes, except for rural PO addresses.
We also arrange overseas shipping, please get in touch with us via email@example.com
If the item(s) is damaged it must be signed for as "Damaged" upon delivery otherwise, it is not eligible for refund or exchange. Inspect all packages immediately in the presence of the delivery person.
Do not sign delivery receipt until all packages have been inspected. In the event that damage has occurred, physically write "damaged" on the bill of lading and have the delivery person sign it as verification. Retain all boxes and other packaging material as package may be subject to inspection by the carrier.
Also, please take pictures of the damaged product and email us at firstname.lastname@example.org within 24 hours to file a claim request. It is very important that you follow up with this procedure, as we otherwise have to deny the damage claim.
Regarding Cancellation & Returns find more info HERE.
Thank you so much for visiting our shop.