Cancellations & Refunds:
All orders canceled after 48 hours are subject to a 25% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Due to our commitment to process orders quickly, once the checkout process is complete, or the phone order is placed, we immediately submit your order to our order processing team. Therefore, we cannot cancel any orders once the order has been processed. However, you can contact us at firstname.lastname@example.org and submit a request within 1 hour after the order was placed, or call us at (800) 590-6167 (please do not leave a message) and we will attempt to change your order for you. We will try our best but we cannot guarantee that your order can be changed. If your order has been processed or shipped, we will be unable to change or cancel the order
Unfortunately, most of our manufacturers do not allow returns. Once an item has reached its destination, there are no opportunities to returns for most of our brands. Please refer to the product page or the manufacturer's page to find out if a manufacturer allows returns.
However, if a product gets damaged during transit we will take care that the product gets replaced or the amount refunded to the customer. Please always read our instructions carefully, which we will be sending out to you shortly after your order has shipped. If your products arrives damaged you must take note of it on the BOL and in some cases decline it at all if it is drastically damaged. In any case, please get in touch with us as soon as possible in such cases. We will always send further instructions via your preovided email to you after you bought the item and it was shipped out.