We spend a lot of time making sure that we offer the best price online for all of our products. We also like to keep things simple.

Making sure you get the best price online is easy;

• Call us on (307) 417-4541 Toll-Free and we'll sort the best price out
• Email us at info@pokertablesamericana.com and tell us which product and the price you think we should beat.

We work very hard to ensure that we offer the absolute best prices online.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.

Our 100% Price Guarantee has some limitations:

• Promotions such as rebates and buy one, get one free offer are not eligible
• The item must be in stock on the competitor's website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The product must be brand new, factory-direct
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
• The product must be from an online-only supplier (not a Brick & Mortar store or hybrid)

The Best Price Guarantee includes the product price and the shipping fees (if any).

Exceptions to the best price guarantee: Sunny Designs, Sunset Trading

Call us today and get the best price online!

What is the cost of shipping and why?

Within the continental United States, standard flat rate shipping is $199. You’ll receive your tracking number as soon as your order ships. We'll also call you before delivery to set up the appointment.

As a small business, Americana does not have access to the bulk shipping rates that much larger corporations do. In order to offer “free shipping” to the customer, many companies build the cost of shipping into their product prices.

We have considered this as well, but rather than raise prices on our products to offer “free shipping,” we choose to leave the shipping charges transparent.

Please know that the entire shipping industry is still facing unprecedented challenges and delays, causing a worldwide slowdown in deliveries.Unfortunately, these delays are out of our control. We continuously monitor this situation and update delivery estimates accordingly.

We will deliver your table to anywhere in the continental USA (excluding Alaska and Hawai). 

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.

As soon as we receive your order, we automatically check our warehouses to confirm that your product is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail to see if alternate arrangements can be made.

If your item(s) are available for immediate shipment (usually within 5-7 business days), we will process the charges and submit the order for shipment.

Order Tracking: 

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.

We make every effort to ensure that you receive your order within the time frame given to you from us. We have no control over your shipment once it has left the warehouse and unfortunately from time to time, shipments may be delayed or misplaced in transit. In this case, we will make every effort to get your order to you as soon as possible. 

Where we deliver:

We ship to the contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, or US Military Basis at this time. As of the moment, we do not deliver to PO or APO/FPO boxes. 

Delivery overseas:

We do not ship overseas. However, we can ship to a warehouse based in the US from where you can personally arrange shipment to anywhere in the world.

Damages:

First of all, we can assure you that damages almost never occur, and in 99% of cases the items arrive in perfect condition.

In the rare event that the item is damaged, proceed as follows:

If the item(s) is damaged it must be signed for as "Damaged" upon delivery otherwise, it is not eligible for refund or exchange. Inspect all packages immediately in the presence of the delivery person.

Do not sign delivery receipt until all packages have been inspected. In the event that damage has occurred, physically write "damaged" on the bill of lading and have the delivery person sign it as verification. Retain all boxes and other packaging material as package may be subject to inspection by the carrier.

If it is badly damaged, refuse to accept the item.

Also, please take pictures of the damaged product and email us at info@pokertablesamericana.com within 24 hours to file a claim request. It is very important that you follow up with this procedure, as we otherwise have to deny the damage claim.